Support
Warranty & after-sales terms
A readable summary of the warranty terms for D’code products, supplied by Zarrin Nama Caspian Industries — covering what is protected, your responsibilities, and exclusions.
Product warranty
24 months from installation
Compressor warranty
Minimum 60 months
Post-warranty support
Service & parts up to 10 years
Standard installation
Free under stated conditions
General warranty conditions
- All products include free standard installation. For air conditioners, up to 5 metres of piping is included in standard installation.
- The product warranty is valid for 24 months from the installation date, unless stated otherwise on the warranty card.
- The compressor warranty for eligible products is at least 60 months.
- After-sales service and parts supply are provided for up to 10 years under company terms.
- Warranty service is performed only through authorized service centres and official representatives in Iran.
- A warranty card, proof of purchase, or installation records are required to register and follow up service.
Customer responsibilities
- Provide safe installation conditions — proper access, scaffolding, lifts, or ladders where required.
- Cover consumables and items beyond standard installation, such as piping, cabling, brackets, drilling, or structural changes.
- Use the device per the manual and avoid unsuitable environmental conditions.
- Keep proof of purchase, the warranty card, and installation details for activation or follow-up.
Exclusions from warranty coverage
- Damage from misuse, unauthorized installation, power surges, accidents, excess moisture, or non-standard environments.
- Physical damage such as breakage, impact, dents, scratches, or transport damage after delivery.
- Any repair, opening, or tampering by unauthorized people or centres.
- Faults caused by wiring, earthing, or voltage outside the device’s standard range.
- Costs of extra installation, accessories, or consumables not covered by the warranty.
Important note
This is a web-optimized summary for quick reading. In case of any discrepancy, the product warranty card, purchase invoice, and sales contract are the basis for review.
Contact us to follow up a warranty claim
Questions about coverage, service status, or required documents? Reach our official support line.
Call support- +98 21 72133
- info@zarrinac.com
- No. 6, Camellia Dead-end, Sasanipour St., Ketabi (Ahmadi Roshan) Sq., Tehran, Iran
- Sat–Wed: 8:30–16:00 | Thu: 8:30–13:00